GlazierInstaller

The Glass Guru of Colorado Springs; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

The Glass Guru of Colorado Springs seeks a Glazier/Installer to fulfill customer installations and delivery experience in-home. The role involves loading materials, inspecting products for fit and quality, and communicating with customers about scheduling and outcomes.

Responsibilities include completing installations, troubleshooting on-site issues, and ensuring the home is left clean and protected. Training and safety compliance are expected, with a focus on customer satisfaction and warranty

Qualifications

• 1 year residential glass installation experience.
• Must pass initial background check and drug test.
• Valid driver’s license with clean DMV record.
• Ability to lift up to 50–100 lbs unassisted.

Responsibilities

• Inspect materials to ensure correct size, style, and no defects.
• Load required materials and paperwork into installation vehicles.
• Notify office and customer if there is a delay for a scheduled installation.
• Verify on-site installation details, locations, and estimated completion time.

Skills

Verbal & written communication

Organizational skills

Time management

Work ethic

Physical stamina

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.