Automotive Service Advisor

Rafferty-Subaru; Newtown Township (Delaware County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Rafferty Subaru in Newtown Township, PA is seeking a Service Advisor to join our family-owned dealership team. You will be the first point of contact for customers, interpreting service needs and guiding them through repairs with clear communication.

You’ll provide accurate estimates, coordinate with technicians, and ensure a smooth, positive experience that earns repeat visits. A passion for customer service and problem-solving helps you thrive here.

Qualifications

• Experience in service advisory or automotive industry is a plus.
• Strong interpersonal and problem-solving abilities.
• Reliability and punctuality are essential.

Responsibilities

• Greet customers and assess service needs.
• Provide clear repair estimates and timelines.
• Communicate progress between customers and service team.
• Resolve concerns professionally to ensure satisfaction.

Skills

Customer service

Communication

Organization

Multitasking

Valid driver's license

Job description

We're Hiring a Service Advisor atRafferty Subaru!

Do you have a passion for customer service and the automotive industry? Are you looking for a rewarding career in a fast-paced and supportive environment? Rafferty Subaru is looking for a talented Service Advisor to join our team! We've been Family owned and operated since 1977. We have a tremendous following and have one opening available for an individual passionate about customer service support in our dealership. Our service drive runs on empowerment and we are looking for a positive individual who is willing to step up to the plate and make difficult decisions when needed.

Why Work With Us?

• Competitive Pay & Incentives: Attractive salary plus performance-based bonuses.
• Excellent Benefits: Health insurance, 401(k) matching, paid time off, and more!
• Team Atmosphere: Work with a friendly, knowledgeable team in a dynamic dealership environment.
• Career Development: We offer growth opportunities and encourage continuous learning.

What We're Looking For:

• Ability to be to work on time and a reliable teammate is required
• Ability to make critical decisions under pressure to maintain quality customer experience
• Previous experience as a Service Advisor or in the automotive industry is a huge plus
• Exceptional communication and customer service skills
• A passion for helping customers and solving problems
• Strong organizational skills and the ability to multitask
• A valid driver's license and clean driving record

What You'll Do:

• Greet customers and determine their service needs
• Provide clear and accurate estimates for vehicle repairs and maintenance
• Communicate effectively with the service team and customers, keeping them updated on vehicle progress
• Handle customer concerns and resolve issues in a professional, courteous manner
• Ensure a positive experience that keeps customers coming back!

Rafferty Subaru - Driven to Provide Excellent Service!