Subaru Service Advisor

Wayne Subaru; Wayne (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

Paid Training

Uniforms Provided

Continued Growth and Progression

Long Tenure

Job summary

Wayne Subaru in Wayne, NJ seeks a Service Advisor to manage service orders, drive lane flow, and ensure customers receive prompt, courteous service. The role requires owning the customer experience, coordinating with technicians, and providing concierge support for owner inquiries.

The successful candidate will oversee warranty administration, order parts, and maintain high customer happiness scores while promoting a positive service department culture.

Qualifications

• Experience as a Service Advisor at a dealership, Subaru preferred.
• Strong organizational and time-management abilities.
• Excellent communication with customers is essential.
• Able to work with little supervision and maintain a professional appearance.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Take ownership of the customer experience and complete assignments that leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians' time is effectively sold to service customers and manage daily schedule of the service department.
• Distribute work among technicians and explain technical issues, warranties, services, and repairs to customers.
• Maintain customer happiness scores at or above company standards.

Skills

Service advisory experience

Customer service

Time management

Organization

Communication

Clean driving record

Job description

Service Advisor

Wayne, NJ Wayne Subaru provides customers with an Exceptional Wayne Subaru experience when purchasing a New Subaru, Certified Subaru, or any of our pre‑owned vehicles. For 46 years the Wayne Subaru family has grown and includes our many happy and satisfied customers and employees. Every customer and employee is important to the success of our dealership. Over the years we have assisted parents, grandparents, and their children with award‑winning Subaru products and services. We are glad you are looking to join our family and we will be excited to welcome you if you should decide to join us here at Wayne Subaru.

Benefits

• Health, Dental and Vision Insurance.
• Life Insurance.
• Paid Training.
• Uniforms Provided.
• Continued Growth and Progression.
• Long Tenure.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with the customer and foster a positive customer experience.

Qualifications

• Experience as a Service Advisor for a dealership (Subaru preferred).
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well‑groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team‑oriented and self‑motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.