Automotive Service Advisor

Rafferty Subaru; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Rafferty Subaru is seeking a Service Advisor to join our team and deliver exceptional customer service in a fast-paced dealership environment. We are family-owned and have been servicing customers since 1977, with a strong emphasis on empowerment and decision-making to ensure top-notch outcomes for our clients.

Ideal candidates will have experience in a service advisory role or automotive industry, excellent communication, reliability, and a passion for helping customers solve problems.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet customers and determine service needs.
• Strong organizational skills and multitasking ability.
• Ability to make critical decisions under pressure to maintain quality customer experience.

Responsibilities

• Greet customers and determine their service needs.
• Provide clear and accurate estimates for vehicle repairs and maintenance.
• Communicate effectively with the service team and customers, keeping them updated on vehicle progress.
• Handle customer concerns and resolve issues in a professional, courteous manner.
• Ensure a positive experience that keeps customers coming back.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem-solving

Reliability

Job description

We're Hiring a Service Advisor atRafferty Subaru!

Do you have a passion for customer service and the automotive industry? Are you looking for a rewarding career in a fast-paced and supportive environment? Rafferty Subaru is looking for a talented Service Advisor to join our team! We've been Family owned and operated since 1977. We have a tremendous following and have one opening available for an individual passionate about customer service support in our dealership. Our service drive runs on empowerment and we are looking for a positive individual who is willing to step up to the plate and make difficult decisions when needed.

Why Work With Us?

• Competitive Pay & Incentives: Attractive salary plus performance-based bonuses.
• Excellent Benefits: Health insurance, 401(k) matching, paid time off, and more!
• Team Atmosphere: Work with a friendly, knowledgeable team in a dynamic dealership environment.
• Career Development: We offer growth opportunities and encourage continuous learning.

What We're Looking For:

• Ability to be to work on time and a reliable teammate is required
• Ability to make critical decisions under pressure to maintain quality customer experience
• Previous experience as a Service Advisor or in the automotive industry is a huge plus
• Exceptional communication and customer service skills
• A passion for helping customers and solving problems
• Strong organizational skills and the ability to multitask
• A valid driver's license and clean driving record

What You'll Do:

• Greet customers and determine their service needs
• Provide clear and accurate estimates for vehicle repairs and maintenance
• Communicate effectively with the service team and customers, keeping them updated on vehicle progress
• Handle customer concerns and resolve issues in a professional, courteous manner
• Ensure a positive experience that keeps customers coming back!

Rafferty Subaru - Driven to Provide Excellent Service!