Service Advisor

Clay Subaru; Norwood (MA); On-site; USD 75,000 - 200,000; Full time

Benefits offered by this job

Starting bonus

Health insurance

Dental insurance

401(k)

Paid time off

Employee discounts

Training opportunities

Job summary

Clay Subaru in Norwood, MA is hiring a Service Advisor to be the main point of contact for customers in the service department. You will explain options, prepare repair estimates, and coordinate with technicians to ensure timely work and clear communication with customers.

The role requires strong customer service, knowledge of vehicle maintenance, and proficiency with service management software. A valid driver's license and a team-first attitude are essential.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or repair shop is required.
• Strong knowledge of vehicle maintenance and repair services.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Clearly explain recommended services and repair options.
• Prepare accurate repair estimates and obtain customer approvals.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed on the status of their vehicles.
• Handle customer concerns and work to resolve any issues promptly.

Skills

Customer service

Communication

Multitasking

Service knowledge

Team player

Tools

Service management software

Job description

Description

Job Description: Service Advisor

About Us:

Clay Subaru is a family-oriented dealership committed to providing exceptional customer service and a welcoming atmosphere. Our service team is known for professionalism, efficiency, and dedication to customer satisfaction.

Position Overview:

We are seeking a motivated and experienced Service Advisor to join our team. The Service Advisor is the key point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for communicating repair and maintenance recommendations, providing accurate estimates, and ensuring top-notch customer satisfaction.

Responsibilities:

• Greet customers and assess their vehicle service needs.
• Clearly explain recommended services and repair options.
• Prepare accurate repair estimates and obtain customer approvals.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed on the status of their vehicles.
• Handle customer concerns and work to resolve any issues promptly.
• Promote service specials and dealership maintenance programs.
• Maintain accurate records of services performed and customer interactions.

Qualifications & Requirements:

• Previous experience as a Service Advisor in an automotive dealership or repair shop is required.
• Strong knowledge of vehicle maintenance and repair services.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and service management software.
• A team player with a positive attitude and a strong work ethic.
• Valid driver’s license and a clean driving record.

Benefits & Perks:

• Starting Bonus up to $3,000 (based on experience and qualifications).
• Competitive salary with performance-based incentives. Anywhere from 75k-200k per year
• Health and dental insurance.
• 401(k)
• Paid time off and holidays.
• Employee discounts on service and vehicle purchases.
• Ongoing training and career growth opportunities.