Service Advisor (SUB)

Competition BMW; Saint James, Northern (NY, KY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical and Dental

401(k) Plan

Paid time off and vacation

Growth opportunities

Paid Training

Job summary

Competition Subaru of Smithtown is seeking a Service Advisor to oversee the Drive Lane, ensure prompt, courteous service, and support the Service Manager with strategy and reporting.

The role emphasizes customer satisfaction, consultative selling, and a high Net Promoter Score. A clean driving record and background check are required, with opportunities for growth within the family-owned dealership.

Qualifications

• Service Advisor experience is required.
• A strong consultative sales background preferred.
• Clean driving record.
• Pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt, courteous service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score by owning the customer experience.
• Provide concierge support for owner inquiries via phone, email, or in person.
• Schedule service appointments and return visits after service.
• Ensure daily technician time is allocated to service customers.
• Generate clear work orders that reflect customer concerns and policies.
• Perform complete walk-around vehicle inspections.
• Communicate status and costs to customers daily.
• Deliver value to customers post-service with an active delivery process.

Skills

Top Performer

Consultative selling

Customer service

Communication

Job description

Service Advisor

Description

At Competition Subaru of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.

OUR COMMITMENT TO YOU:

• Competitive Pay Plan
• Medical and Dental
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training

HOW YOU’LL CONTRIBUTE:

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
• Schedule service appointments and create return appointments after service visits.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
• Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• Reports to Service Manager.

Requirements

• High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• TOP PERFORMER
• Thorough understanding and ability to engage in consultative selling techniques.
• Service Advisor experience is required. A strong consultative sales background would be considered.
• Self-motivated, able to work on their own and with others.
• Fantastic communication skills with your customers in person or via email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.