Style & Client Experience Lead — Retail

TravisMathew, LLC; Chandler (AZ); On-site; USD 23,000 - 24,000; Full time

Job summary

TravisMathew in Chandler, AZ is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture aligned with KPI targets. The role focuses on connecting with clients, developing repeat business, and staying knowledgeable about apparel each season.

It requires the ability to work non-traditional hours including weekends and holidays; prior client services experience is preferred.

Qualifications

• Strong written and verbal communication skills.
• Ability to make decisions independently, or uplift when applicable.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Verbal communication

Written communication

Independent decision-making

Flexibility to work non-traditional/h.

Teamwork

Tools

POS systems

Microsoft Office

Job description

TravisMathew in Chandler, AZ is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture aligned with KPI targets. The role focuses on connecting with clients, developing repeat business, and staying knowledgeable about apparel each season.

It requires the ability to work non-traditional hours including weekends and holidays; prior client services experience is preferred.