In-Store Client Experience Lead

TravisMathew, LLC; Desert Hills (AZ); Hybrid; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote sales culture to achieve goals.

You will connect with in-store clients, develop repeat business, maintain knowledge of seasonal apparel, participate in events and CRM activities, and uphold company standards in a retail environment. The role requires weekend/evening hours and the ability to work as part of a team in a fast-paced store while delivering exceptional customer service.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• In-store sales and service experience preferred.
• Knowledge of apparel and fit to inform clients.
• CRM activities and event participation encouraged.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Strong written and verbalcommunication

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote sales culture to achieve goals.

You will connect with in-store clients, develop repeat business, maintain knowledge of seasonal apparel, participate in events and CRM activities, and uphold company standards in a retail environment. The role requires weekend/evening hours and the ability to work as part of a team in a fast-paced store while delivering exceptional customer service.