Studio Experience Lead – Hospitality & Ops

Equinox; Brentwood (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Ride for free

Guest ride on us

60%–50% discounts on SoulCycle retail

Job summary

SoulCycle is seeking a service-oriented individual to act as Manager on Duty (MOD) at our Brentwood studio. You will oversee opening/closing, supervise front desk operations, and ensure exceptional guest experiences while supporting instructors and staff.

Ideal candidates have customer service experience, superb communication skills, and a flexible schedule. You’ll help maintain the SoulCycle vibe, assist with training, and contribute to a friendly, high-energy environment.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive and able to work without direction.
• Excellent communication with diverse personalities.
• Positive attitude and strong problem-solving skills.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work a non-traditional schedule.

Responsibilities

• Function as MOD (Manager on Duty) when management is not on site.
• Communicate issues to management during opening/closing shifts.
• Assist studio management with daily tasks and projects.
• Share knowledge and best practices with staff.
• Maintain studio keys and control access.
• Open and/or close the studio and manage checklists.
• Support SoulCycle instructors with class check-in process.
• Collaborate with staff to ensure efficiency and camaraderie.
• Provide high-level customer service and hospitality to clients.
• Lead hospitality as on-duty champion.
• Assign tasks to part-timers when needed.
• Manage retail area and visuals for optimal selling space.
• Assist with training front desk staff and product knowledge.
• Maintain SoulCycle aesthetic and studio atmosphere.

Skills

Customer service

Communication skills

Phone etiquette

Email etiquette

Organization

Teamwork

Problem solving

Flexible schedule

Job description

SoulCycle is seeking a service-oriented individual to act as Manager on Duty (MOD) at our Brentwood studio. You will oversee opening/closing, supervise front desk operations, and ensure exceptional guest experiences while supporting instructors and staff.

Ideal candidates have customer service experience, superb communication skills, and a flexible schedule. You’ll help maintain the SoulCycle vibe, assist with training, and contribute to a friendly, high-energy environment.