Studio Operations & Guest Experience Associate

Arhaus; Carmel-by-the-Sea (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Exceptional advancement opportunities

Competitive earnings, incentive and 
d

Medical, dental, and life insurance

Flex spending plan

401K retirement program and 529 plan

Paid vacations and holidays (Part-time

Job summary

Arhaus is seeking an Operations Assistant to support interior designers and store operations in Carmel-by-the-Sea. You will help drive sales, ensure exceptional guest experiences, and uphold company standards across merchandising, orders, and client communications.

The role emphasizes strong product knowledge, teamwork, and execution of opening/closing duties, with benefits and a path for advancement in a family-friendly, environmentally conscious brand.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Job description

Arhaus is seeking an Operations Assistant to support interior designers and store operations in Carmel-by-the-Sea. You will help drive sales, ensure exceptional guest experiences, and uphold company standards across merchandising, orders, and client communications.

The role emphasizes strong product knowledge, teamwork, and execution of opening/closing duties, with benefits and a path for advancement in a family-friendly, environmentally conscious brand.