Studio Operations & Guest Experience Assistant

Arhaus; Princeton, Northern (NJ, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Advancement opportunities

Employee discount

Health/dental/life insurance

Flex spending

401K and 529 college savings

Paid vacations and holidays

Job summary

Arhaus is seeking an Operations Assistant at our Princeton studio to support Interior Designers, maintain store standards, and drive an exceptional guest experience. You will coordinate with Studio staff and other assistants to uphold merchandising and operational excellence, while handling hours, communications, and daily tasks.

The role emphasizes product knowledge, guest service, and teamwork to help the store meet its sales and service objectives.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews

Job description

Arhaus is seeking an Operations Assistant at our Princeton studio to support Interior Designers, maintain store standards, and drive an exceptional guest experience. You will coordinate with Studio staff and other assistants to uphold merchandising and operational excellence, while handling hours, communications, and daily tasks.

The role emphasizes product knowledge, guest service, and teamwork to help the store meet its sales and service objectives.