Store Operations & Guest Experience Associate

Arhaus-6; Carmel-by-the-Sea (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Advancement opportunities

Incentives and employee discount

Medical Insurance

Dental Insurance

Life Insurance

401K retirement program

529 college savings plan

Paid vacations

Zusammenfassung

Arhaus in Carmel-by-the-Sea is seeking an Operations Assistant to support Interior Designers and drive sales while ensuring exceptional guest experiences. You will coordinate with Studio staff to maintain operational standards and uphold Arhaus brand standards.

The role emphasizes hours tracking, client communications, product knowledge, merchandising support, and daily store operations to meet business objectives.

Aufgaben

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews

Jobbeschreibung

Arhaus in Carmel-by-the-Sea is seeking an Operations Assistant to support Interior Designers and drive sales while ensuring exceptional guest experiences. You will coordinate with Studio staff to maintain operational standards and uphold Arhaus brand standards.

The role emphasizes hours tracking, client communications, product knowledge, merchandising support, and daily store operations to meet business objectives.