Studio Operations & Guest Experience Lead

Arhaus; Aspen (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Advancement opportunities

Employee discount

Medical insurance

Dental insurance

Life insurance

Flex spending plan

401K plan

529 college savings plan

Paid vacations

Paid holidays

Job summary

Arhaus is seeking an Operations Assistant to support the Interior Designers and share ownership of store-level operations. You will open and close, record hours, manage email and MAPP communications, and reinforce a guest-focused experience while upholding company standards.

In this role you will collaborate with Studio staff, assist during client design scheduling, maintain product and tagging accuracy, participate in weekly meetings, and help drive merchandising with the Visual Manager to

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touchpoint
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising
• and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Job description

Arhaus is seeking an Operations Assistant to support the Interior Designers and share ownership of store-level operations. You will open and close, record hours, manage email and MAPP communications, and reinforce a guest-focused experience while upholding company standards.

In this role you will collaborate with Studio staff, assist during client design scheduling, maintain product and tagging accuracy, participate in weekly meetings, and help drive merchandising with the Visual Manager to