Studio Operations & Guest Experience Assistant

Arhaus-6; Princeton (NJ); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Advancement opportunities

Competitive earnings

Insurance benefits

FSA plan

401K + 529 plan

Paid vacations and holidays

Job summary

Arhaus, founded in 1986 and known for sustainably sourced furniture, seeks an Operations Assistant in Princeton, NJ. You will support Interior Designers and Studio staff to drive sales and ensure an exceptional guest experience at the store level.

You will coordinate with team members to maintain standards and support merchandising and inventory activities. This role emphasizes strong product knowledge, accurate reporting, and proactive guest follow-up before delivery.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews

Job description

Arhaus, founded in 1986 and known for sustainably sourced furniture, seeks an Operations Assistant in Princeton, NJ. You will support Interior Designers and Studio staff to drive sales and ensure an exceptional guest experience at the store level.

You will coordinate with team members to maintain standards and support merchandising and inventory activities. This role emphasizes strong product knowledge, accurate reporting, and proactive guest follow-up before delivery.