Studio Operations & Guest Experience Lead

Arhaus; Princeton (NJ); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Advancement opportunities

Competitive earnings

Medical insurance

Dental insurance

Life insurance

Flex spending

401K plan

Paid vacations

Holidays

Job summary

Arhaus in Princeton, NJ, is seeking an Operations Assistant to support Interior Designers and uphold store standards while driving sales and guest satisfaction. You will coordinate with Studio staff to ensure operational excellence and embody the Arhaus brand in every interaction.

This role emphasizes opening/closing duties, accurate hours recording, proactive guest outreach, and strong product knowledge across merchandising and inventory processes.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Job description

Arhaus in Princeton, NJ, is seeking an Operations Assistant to support Interior Designers and uphold store standards while driving sales and guest satisfaction. You will coordinate with Studio staff to ensure operational excellence and embody the Arhaus brand in every interaction.

This role emphasizes opening/closing duties, accurate hours recording, proactive guest outreach, and strong product knowledge across merchandising and inventory processes.