Studio Operations & Client Experience Lead

Barry; Roslyn Heights (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead to drive studio sales and deliver an exceptional in-studio experience. You will lead when the GM/AGM/COS are absent, uphold hospitality standards, and serve as a positive brand ambassador within the fitness community.

In this role you’ll build personal connections with clients and staff, support marketing initiatives, manage the member database and payments, and help maintain a clean, welcoming studio environment, while reflecting Barry’s mission and

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality with sociability.
• Able to prioritize in a fast-paced environment.
• Professional appearance and behavior.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs and maintain service quality.
• Support client experience with hospitality and studio amenities.
• Greet, assist and check in customers.
• Handle studio membership database and payments.
• Deliver first class client experience.
• Communicate with leadership in a timely manner.
• Maintain a clean and welcoming atmosphere.

Skills

Hospitality customer service

Communication skills

Team leadership

Brand ambassador

Job description

Barry’s is seeking a Client Operations Lead to drive studio sales and deliver an exceptional in-studio experience. You will lead when the GM/AGM/COS are absent, uphold hospitality standards, and serve as a positive brand ambassador within the fitness community.

In this role you’ll build personal connections with clients and staff, support marketing initiatives, manage the member database and payments, and help maintain a clean, welcoming studio environment, while reflecting Barry’s mission and