Studio Client Experience & Operations Lead

Barry; Southlake (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Barry’s Bootcamp is seeking a Client Operations Lead to drive studio sales and operations while delivering exceptional in‑studio experiences. You will work closely with the studio team to maintain high hospitality standards and brand integrity, supporting clients from greeting to post-visit follow-up.

The role emphasizes hands-on leadership, guest-centric service, and collaboration across teams to ensure top-quality service and operational excellence in a fast-paced fitness environment.

Qualifications

• Hospitality-focused customer service experience is required.
• Willingness to work 4–5 shifts per week, including at least one weekend day.
• Friendly and outgoing personality with strong social skills.
• Empathetic listening and can-do attitude when addressing client needs.
• Team collaboration and positive morale support are essential.
• Attention to detail and a commitment to studio cleanliness and appearance.
• Professional appearance aligned with Barry’s brand standards.
• Candidates must be at least 18 years old to apply.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs and maintain quality standards of services.
• Support client experience with hospitality and studio amenities to boost sales and service.
• Be a brand ambassador, ensuring clients are warmly welcomed and well assisted.
• Provide coaching and feedback to teammates and report to line manager.
• Develop relationships with clients and staff to sustain long-term engagement.
• Communicate with studio leadership and peers in timely written or spoken form.
• Deliver first-class client experience and hospitality at all times.
• Greet, assist, and check in customers; respond to questions in person, phone, or email.
• Manage membership database, registrations, and payments; maintain client base.
• Support marketing initiatives and events through client data and communications.
• Foster team morale and drive results through accountability and celebrations.
• Maintain studio processes and ensure a clean, welcoming atmosphere.

Skills

Hospitality customer service

Weekend availability

Friendly, outgoing

Empathetic listening

Team orientation

Detail-oriented

Professional appearance

18+ years old

Job description

Barry’s Bootcamp is seeking a Client Operations Lead to drive studio sales and operations while delivering exceptional in‑studio experiences. You will work closely with the studio team to maintain high hospitality standards and brand integrity, supporting clients from greeting to post-visit follow-up.

The role emphasizes hands-on leadership, guest-centric service, and collaboration across teams to ensure top-quality service and operational excellence in a fast-paced fitness environment.