Client Experience & Studio Operations Lead

Barry; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead to drive studio sales and operations, ensuring hospitality and quality across the business. You’ll be a brand ambassador and partner with the team to uphold Barry’s standards.

In this entry‑level leadership role you’ll mentor peers, manage client interactions, handle memberships and payments, and ensure a clean, welcoming studio that delivers an exceptional experience. Weekend shifts and flexible scheduling may be required to meet member needs.

Qualifications

• Strong hospitality and customer service mindset.
• Ability to lead and motivate peers.
• Excellent communication with clients and staff.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Maintain high hospitality standards and client satisfaction.
• Manage client experience, memberships, and payments.
• Support marketing initiatives and events.
• Provide timely coaching and feedback to team members.
• Ensure cleanliness and welcoming atmosphere in the studio.
• Upsell memberships and events through personalized engagement.
• Partner with studio leadership to uphold Barry’s standards.

Skills

Hospitality

Customer Service

Team Leadership

Communication

Job description

Barry’s is seeking a Client Operations Lead to drive studio sales and operations, ensuring hospitality and quality across the business. You’ll be a brand ambassador and partner with the team to uphold Barry’s standards.

In this entry‑level leadership role you’ll mentor peers, manage client interactions, handle memberships and payments, and ensure a clean, welcoming studio that delivers an exceptional experience. Weekend shifts and flexible scheduling may be required to meet member needs.