Client Experience & Studio Operations Lead

Barry; Los Angeles (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead to drive studio sales and operations, ensuring an exceptional in-studio experience. You will work closely with the studio team to uphold hospitality standards and brand integrity, acting as a positive ambassador for Barry’s.

The role requires hands-on leadership, strong customer service, and the ability to motivate peers while supporting marketing efforts and daily studio operations. Flexibility to work weekends and varied shifts is essential.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality with strong social interaction skills.
• Ability to prioritize and work in a fast-paced environment.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs and maintain quality standards for services.
• Support client experience with hospitality and studio amenities.
• Deliver first class client experience or hospitality at all times.
• Greet, assist and check in customers.
• Maintain client database and utilize information to increase client contact.
• Support marketing initiatives including client data capture and events.

Skills

Hospitality

Customer service

Team leadership

Communication

Guest relations

Job description

Barry’s is seeking a Client Operations Lead to drive studio sales and operations, ensuring an exceptional in-studio experience. You will work closely with the studio team to uphold hospitality standards and brand integrity, acting as a positive ambassador for Barry’s.

The role requires hands-on leadership, strong customer service, and the ability to motivate peers while supporting marketing efforts and daily studio operations. Flexibility to work weekends and varied shifts is essential.