Studio Lead: Member Growth & Guest Experience

JETSET Pilates®; Midlothian (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, delivering exceptional client experiences, supporting instructors, and running daily operations.

You will drive sales and retention, greet clients, manage front desk, coordinate schedule updates, and uphold a welcoming community while helping members choose memberships and packages. This role offers growth opportunities and requires mornings/evenings/weekends.

Qualifications

• Experience recommending specific services or products to clients.
• Excellent communication and interpersonal skills.

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages.
• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate and timely lead, sales, and member notes within required studio systems.

Skills

Sales & Guest Service

Communication skills

Tech-savvy

Job description

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, delivering exceptional client experiences, supporting instructors, and running daily operations.

You will drive sales and retention, greet clients, manage front desk, coordinate schedule updates, and uphold a welcoming community while helping members choose memberships and packages. This role offers growth opportunities and requires mornings/evenings/weekends.