Studio Lead: Growth, Sales & Guest Experience

JETSET Pilates; Washington; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Complimentary or discounted JETSET PIL

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to drive sales, retain members, and keep daily operations running smoothly. You will build relationships, promote memberships, and guide clients through their wellness journey while leading a welcoming studio environment.

You will collaborate with the General Manager and team to hit growth targets, manage front desk duties, and ensure a five-star first-visit experience for every client.

Qualifications

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Build genuine relationships with clients to understand goals and recommend memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and community events to generate leads and growth.
• Create a welcoming, personalized experience that keeps members engaged.
• Monitor member activity and reach out to disengaged clients.
• Partner with the General Manager and studio team to hit membership and revenue goals.
• Maintain accurate lead, sales, and member notes in studio systems.
• Greet clients, answer questions, and provide solutions that exceed expectations.
• Deliver a five-star first-visit experience and orient new clients to studio and classes.
• Assist management with schedule updates and important announcements.
• Help cover shifts when teammates are unavailable.
• Manage front desk, lobby, and studio cleanliness and organization.
• Process sales, memberships, and class packages accurately.
• Maintain client records in booking/CRM and restock inventory.
• Open and close duties and ensure policies are followed.

Skills

Sales experience

Communication skills

Attention to detail

Wellness passion

Fast-paced environment mindset

Customer service experience

Tech proficiency

Job description

JETSET Pilates is seeking a Studio Lead to drive sales, retain members, and keep daily operations running smoothly. You will build relationships, promote memberships, and guide clients through their wellness journey while leading a welcoming studio environment.

You will collaborate with the General Manager and team to hit growth targets, manage front desk duties, and ensure a five-star first-visit experience for every client.