Studio Lead: Member Experience & Growth Leader

Jetsetpilates; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET PIL

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to drive membership growth and deliver exceptional client experiences in a fast-paced studio environment. You will greet members, answer questions, support instructors, and manage front desk operations, scheduling, and payments.

This role emphasizes relationship-building, brand representation, and proactive engagement to sustain high retention and a welcoming studio culture.

Qualifications

• Customer service experience required.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy studio environment.

Responsibilities

• Build genuine relationships with clients to understand goals and upsell memberships or packages.
• Greet and check-in clients warmly and professionally.
• Support instructors and manage front desk to ensure a seamless client experience.
• Process sales, memberships, and class packages accurately and maintain client records.

Skills

Customer service

Sales & upselling

Front desk experience

Hospitality mindset

Tools

CRM systems

Job description

JETSET Pilates is seeking a Studio Lead to drive membership growth and deliver exceptional client experiences in a fast-paced studio environment. You will greet members, answer questions, support instructors, and manage front desk operations, scheduling, and payments.

This role emphasizes relationship-building, brand representation, and proactive engagement to sustain high retention and a welcoming studio culture.