Studio Lead: Guest Experience & Growth Champion

JETSET Pilates; San Francisco, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Training & development

Growth opportunities

Job summary

JETSET Pilates is hiring Studio Leads to be the heartbeat of the studio, driving sales and delivering exceptional client experiences. You will build genuine relationships, understand client goals, and guide them toward memberships and packages that fit their needs.

You will support instructors, manage front desk duties, and ensure a welcoming, polished environment that keeps members engaged. Join a fast-paced team that values hospitality, community building, and operational excellence, with

Qualifications

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Drive Sales & Retention: Build genuine relationships with clients to understand goals and recommend memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads via phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged and connected.
• Monitor member activity and proactively reach out to at-risk clients.
• Partner with the General Manager to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate lead, sales, and member notes in studio systems.
• Deliver a five-star first-visit experience by orienting new clients and following up after class.

Job description

JETSET Pilates is hiring Studio Leads to be the heartbeat of the studio, driving sales and delivering exceptional client experiences. You will build genuine relationships, understand client goals, and guide them toward memberships and packages that fit their needs.

You will support instructors, manage front desk duties, and ensure a welcoming, polished environment that keeps members engaged. Join a fast-paced team that values hospitality, community building, and operational excellence, with