Studio Lead - Guest Experience & Membership Sales

JETSET Pilates; Somerville (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to deliver exceptional client service, manage front desk operations, and support instructors. You will greet clients, answer questions, process sales, and maintain a welcoming studio environment.

The role requires morning, evening, and weekend availability, with responsibilities spanning in-person and remote inquiries, sales, and CRM-based client management. A positive, proactive attitude is essential.

Qualifications

• Experience delivering high-level customer service.
• Strong communication and interpersonal skills.
• Experience selling memberships or class packages.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Provide the highest level of customer service to all visitors.
• Greet and check-in clients professionally; thank them on departure.
• Recruit and retain clients; answer questions and resolve concerns.
• Sell memberships and class packages in-person, online, and by phone.
• Support opening/closing duties with the General Manager.
• Maintain a clean and organized front desk and lobby area.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Communication

Sales

Retail operations

CRM (AXLE)

Tools

AXLE CRM

Job description

JETSET Pilates is seeking a Studio Lead to deliver exceptional client service, manage front desk operations, and support instructors. You will greet clients, answer questions, process sales, and maintain a welcoming studio environment.

The role requires morning, evening, and weekend availability, with responsibilities spanning in-person and remote inquiries, sales, and CRM-based client management. A positive, proactive attitude is essential.