Studio Lead: Guest Experience & Membership Growth

JETSET Pilates; Scottsdale (AZ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Training & development

Growth opportunities

Zusammenfassung

JETSET Pilates in Scottsdale is seeking a Studio Lead to deliver exceptional client experiences, drive membership and package sales, and support instructors and daily operations at a fast-paced boutique studio.

You’ll greet clients, manage front desk tasks, answer inquiries, and collaborate with the General Manager to hit membership, retention, and revenue goals while maintaining a welcoming community and polished studio environment.

Qualifikationen

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Proficiency with technology and comfort learning new systems.

Aufgaben

• Build genuine relationships with clients and understand their goals to recommend memberships or packages.
• Convert inquiries and studio visits into memberships while communicating the value of the JETSET experience.
• Follow up with leads via phone, text, email, and in-person.
• Support sales initiatives, promotions, and community events to generate leads and growth.
• Maintain a welcoming, personalized client experience and high standards of front desk operations.
• Monitor member activity and reach out to at-risk clients.
• Collaborate with GM to achieve membership, retention, utilization, and revenue goals.
• Keep accurate lead, sales, and member notes in studio systems.

Kenntnisse

Client relations

Sales & upselling

Communication

Team support

Jobbeschreibung

JETSET Pilates in Scottsdale is seeking a Studio Lead to deliver exceptional client experiences, drive membership and package sales, and support instructors and daily operations at a fast-paced boutique studio.

You’ll greet clients, manage front desk tasks, answer inquiries, and collaborate with the General Manager to hit membership, retention, and revenue goals while maintaining a welcoming community and polished studio environment.