Studio Lead - Guest Experience & Growth

JETSET Pilates®; Carrollwood (FL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Class access

Job summary

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. The Senior Studio Lead is an elevated Studio Lead position that serves as an extension of the General Manager —creating exceptional client experiences, supporting our instructors, and keeping daily operations running smoothly.

As a member of the team, you will drive membership growth, deliver five-star client experiences, coach staff, and help maintain consistent operations across the studio.

Responsibilities

• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth
• Deliver exceptional client experiences by modeling premium hospitality and supporting instructor certification when eligible
• Provide a five-star first-visit experience by welcoming clients and orienting them to the studio and class experience
• Elevate Studio Lead performance through coaching, development, and reinforcement of JETSET standards
• Identify gaps in performance and partner with the General Manager to improve day-to-day execution
• Protect consistency across the studio by addressing recurring gaps and ensuring independent team operation

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. The Senior Studio Lead is an elevated Studio Lead position that serves as an extension of the General Manager —creating exceptional client experiences, supporting our instructors, and keeping daily operations running smoothly.

As a member of the team, you will drive membership growth, deliver five-star client experiences, coach staff, and help maintain consistent operations across the studio.