Studio Lead: Client Experience & Membership Growth

JETSET Pilates®

Belmont (MA)

On-site

USD 22,000 - 32,000

Full time

4 days ago
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Benefits offered by this job

Competitive hourly pay
Employee discounts
Free or discounted JETSET classes
Training & development
Growth opportunities

Job summary

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio—creating exceptional client experiences, supporting instructors, and keeping daily operations running smoothly.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.

Qualifications

  • Customer service or front desk experience is helpful.
  • Strong communication and interpersonal skills required.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Passion for health, wellness and helping others.
  • Proficiency with technology and comfort learning new systems.

Responsibilities

  • Build genuine relationships with clients to understand goals and suggest memberships or packages.
  • Communicate the value of the JETSET experience and convert inquiries into memberships.
  • Follow up with leads via phone, text, email, and in-person conversations.
  • Support sales initiatives, promotions, and events to grow membership.
  • Create a welcoming, personalized experience to keep members engaged.
  • Monitor member activity and reach out to prevent disengagement or attrition.
  • Collaborate with the General Manager to achieve goals.
  • Maintain accurate lead, sales, and member notes in studio systems.

Skills

Customer relationship building
Communication
Attention to detail
Multitasking
Customer service
Technology proficiency

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio—creating exceptional client experiences, supporting instructors, and keeping daily operations running smoothly.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.

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