Studio Lead: Client Experience & Membership Growth

JETSET Pilates®; Belmont (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Free or discounted JETSET classes

Training & development

Growth opportunities

Job summary

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio—creating exceptional client experiences, supporting instructors, and keeping daily operations running smoothly.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.

Qualifications

• Customer service or front desk experience is helpful.
• Strong communication and interpersonal skills required.
• Ability to multitask and stay organized in a fast-paced environment.
• Passion for health, wellness and helping others.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Build genuine relationships with clients to understand goals and suggest memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in-person conversations.
• Support sales initiatives, promotions, and events to grow membership.
• Create a welcoming, personalized experience to keep members engaged.
• Monitor member activity and reach out to prevent disengagement or attrition.
• Collaborate with the General Manager to achieve goals.
• Maintain accurate lead, sales, and member notes in studio systems.

Skills

Customer relationship building

Communication

Attention to detail

Multitasking

Customer service

Technology proficiency

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio—creating exceptional client experiences, supporting instructors, and keeping daily operations running smoothly.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.