Studio Lead: Growth, Hospitality & Studio Ops

JETSET Pilates®; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted classes

Training & development

Growth opportunities

Performance bonus

Job summary

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, driving memberships and delivering a five-star client experience. You will support instructors, coordinate daily operations, and foster a welcoming community that aligns with the brand values.

In this role you will manage front desk duties, teach and promote memberships, and collaborate with management to achieve growth and retention goals while maintaining accurate client records and delivering exceptional service.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or front desk roles.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Proficiency with technology and learning new systems.

Responsibilities

• Build genuine relationships with clients to understand goals and recommend memberships.
• Communicate the value of the JETSET experience and convert inquiries to memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and community events to drive growth.
• Create a welcoming, personalized experience that keeps members engaged.
• Monitor member activity and reach out if disengaging or at risk of canceling.
• Partner with the GM and team to hit membership, retention, utilization, and revenue goals.
• Maintain accurate lead, sales, and member notes in studio systems.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Team player

Health and wellness interest

Tools

Booking systems

CRM systems

Technology proficiency

Job description

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, driving memberships and delivering a five-star client experience. You will support instructors, coordinate daily operations, and foster a welcoming community that aligns with the brand values.

In this role you will manage front desk duties, teach and promote memberships, and collaborate with management to achieve growth and retention goals while maintaining accurate client records and delivering exceptional service.