Studio Experience Lead: Sales, Service & Ops

JETSET Pilates; Dallas, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free classes

Training & development

Growth opportunities

Job summary

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio—creating exceptional client experience, supporting our instructors, and keeping daily operations running smoothly.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we’d love to have you on your team.

Qualifications

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Build genuine relationships with clients to understand goals and recommend memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in person.
• Support promotions and events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged.
• Monitor member activity and reach out to disengaged clients.
• Assist GM and studio team to hit membership, retention and revenue goals.
• Maintain accurate lead, sales and member notes in studio systems.

Skills

Sales & customer relations

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Tech proficiency

Customer service experience

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio—creating exceptional client experience, supporting our instructors, and keeping daily operations running smoothly.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we’d love to have you on your team.