Studio Lead — Guest Experience & Membership Growth

Jetsetpilates; Glen Mills (Delaware County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSETPil-

Training & development

Growth opportunities

Job summary

JETSET Pilates is a modern, music-driven Pilates brand redefining the studio experience. Studio Leads are at the heart of operations, driving memberships and delivering exceptional client experiences.

Join a fast-paced team that values hospitality, teamwork, and growth. This role supports instructors, front desk operations, and promotions to grow the client base and ensure a welcoming studio atmosphere.

Qualifications

• Motivated by sales goals and helping clients find solutions.
• Pride in delivering exceptional service to every client.
• Team-first mindset supporting instructors and teammates.
• Thrive in fast-paced environment; keep studio running smoothly.
• Organized, detail-oriented; maintain accurate studio and client information.
• Care about clean, polished, welcoming environment.
• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience preferred but not required.
• Proficiency with technology and learning new systems.
• Ability to work mornings, evenings, weekends, and holidays.
• Reliable and consistent availability.
• Ability to open and close the studio.
• Ability to stand for extended periods.
• Ability to lift and carry items up to 30 pounds.

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages.
• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate and timely lead, sales, and member notes within required studio systems.
• Greet and check-in clients warmly and professionally.
• Answer questions, solve problems, and provide solutions that exceed client expectations.
• Build meaningful relationships and create a welcoming community for all.
• Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected.

Skills

Sales & Memberships

Customer Service

Communication

Team Player

Operations

Hospitality

Front Desk

Event Support

Tech Proficiency

Scheduling

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the studio experience. Studio Leads are at the heart of operations, driving memberships and delivering exceptional client experiences.

Join a fast-paced team that values hospitality, teamwork, and growth. This role supports instructors, front desk operations, and promotions to grow the client base and ensure a welcoming studio atmosphere.