Studio Lead: Member Experience & Growth

Socket.dev; Seattle (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Job summary

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio, supporting instructors and ensuring daily operations run smoothly while guiding clients toward memberships and packages.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.

Qualifications

• Experience recommending specific services or products to clients.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.

Responsibilities

• Build genuine relationships with clients to understand goals and suggest memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries to memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and events to drive growth.
• Create a welcoming, personalized experience to keep members engaged.
• Maintain accurate client records in booking and CRM systems.

Skills

Sales

Customer service

Communication

Tools

CRM systems

Booking software

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio, supporting instructors and ensuring daily operations run smoothly while guiding clients toward memberships and packages.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.