Studio Guest Experience Lead

SoulCycle Inc.; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

SoulCycle Inc. in the United States is seeking a part-time front desk ambassador to deliver exceptional guest experiences at our Ann Arbor studio. This role supports instructors, manages front desk tasks, and upholds the SoulCycle aesthetic and hospitality standard.

The position emphasizes teamwork, strong communication, and the ability to thrive in a fast-paced, customer-focused environment, including weekend availability and peak holiday shifts.

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Communication

Multi-tasking

Organization

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Teamwork

Fast-paced environment

Availability including weekend

Job description

SoulCycle Inc. in the United States is seeking a part-time front desk ambassador to deliver exceptional guest experiences at our Ann Arbor studio. This role supports instructors, manages front desk tasks, and upholds the SoulCycle aesthetic and hospitality standard.

The position emphasizes teamwork, strong communication, and the ability to thrive in a fast-paced, customer-focused environment, including weekend availability and peak holiday shifts.