Studio Growth & Guest Experience Lead

JETSET Pilates®; Boulder (CO); Presencial; USD 25 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET PIL

Training & development

Growth opportunities

Resumo da oferta

JETSET Pilates is seeking a Studio Lead to be the heartbeat of our Boulder studio, delivering exceptional client experiences and driving membership growth. You’ll support instructors, manage front desk operations, and collaborate with the GM to hit membership, retention, and revenue goals.

In this fast-paced, guest-focused role, you’ll greet clients, answer questions, solve problems, and ensure a five-star first impression. Availability includes mornings, evenings, weekends, and holidays.

Qualificações

• Experience guiding clients to memberships or packages.
• Excellent communication and interpersonal skills.
• Detail-oriented with multitasking abilities.
• Proficiency with technology and learning new systems.

Responsabilidades

• Build relationships with clients and recommend memberships or packages.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and events to generate leads.
• Maintain accurate lead, sales, and member notes in studio systems.
• Manage front desk, lobby, and studio cleanliness and organization.
• Open/close the studio and ensure policies are followed.

Conhecimentos

Sales experience

Customer service

Communication skills

Ferramentas

CRM systems

Descrição da oferta de emprego

JETSET Pilates is seeking a Studio Lead to be the heartbeat of our Boulder studio, delivering exceptional client experiences and driving membership growth. You’ll support instructors, manage front desk operations, and collaborate with the GM to hit membership, retention, and revenue goals.

In this fast-paced, guest-focused role, you’ll greet clients, answer questions, solve problems, and ensure a five-star first impression. Availability includes mornings, evenings, weekends, and holidays.