Studio Experience Lead — Membership Growth & Guest Experience

JETSET Pilates; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted classes

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to drive sales, deliver exceptional client experiences, and keep daily operations running smoothly. You’ll build relationships, guide members toward memberships, support instructors, and act as a studio ambassador in a fast-paced, hospitality-driven environment.

You’ll greet clients, answer questions, supervise front desk tasks, and help manage schedules and events. The role combines sales, service, and operations, with growth opportunities as the brand

Qualifications

• Experience in customer service or front desk is preferred but not required.
• Proficiency with technology and comfort learning new systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Build genuine relationships with prospective and current clients to recommend memberships or packages that fit their needs.
• Confidently communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads through phone, text, email, and in-person conversations.
• Support sales initiatives, promotions, and community events to generate leads and grow membership.
• Create a welcoming, personalized experience that keeps members engaged and connected.
• Monitor member activity and reach out to at-risk clients to reduce disengagement.

Job description

JETSET Pilates is seeking a Studio Lead to drive sales, deliver exceptional client experiences, and keep daily operations running smoothly. You’ll build relationships, guide members toward memberships, support instructors, and act as a studio ambassador in a fast-paced, hospitality-driven environment.

You’ll greet clients, answer questions, supervise front desk tasks, and help manage schedules and events. The role combines sales, service, and operations, with growth opportunities as the brand