Studio Growth & Customer Experience Lead

icreatives; San Antonio (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Training and professional growth

Flexible full-time schedule

Job summary

icreatives is seeking a hands-on Studio Manager in the United States to lead daily operations and drive commercial performance. You will blend customer service with team leadership, operational discipline, local marketing, and revenue growth on the studio floor.

The ideal candidate has 3–5+ years in a management role, a background in retail or experiential settings, and a business or marketing-oriented education.

Qualifications

• 3–5+ years in a management or leadership role
• Background in retail, hospitality, events, or art studios
• Bachelor's degree preferred in Business, Marketing, Hospitality, Communications, Art, Education, or related field
• Strong leadership and team-management skills
• Sales and business-development mindset
• Excellent interpersonal and customer-service skills
• Entrepreneurial attitude and ownership mentality
• Experience with social media, local marketing, events, and community outreach preferred
• Proficiency with POS systems, scheduling, inventory, cash controls, and basic financial reporting

Responsibilities

• Achieve monthly and annual sales goals
• Grow walk-in traffic, events, and group bookings
• Deliver an exceptional customer experience
• Recruit, train, schedule, supervise, and motivate studio associates
• Oversee daily operations: opening/closing, cash handling, inventory, and vendor management
• Control labor and operating costs
• Execute social media, promotions, events, and local marketing initiatives
• Build relationships with schools, businesses, organizations, and community partners
• Maintain brand standards for safety, cleanliness, and studio operations
• Provide regular sales, operational, and performance reporting

Skills

Sales leadership

Customer service

Team leadership

Operations management

Social media & local marketing

Event development

Financial reporting basics

POS systems familiarity

Education

Bachelor's degree preferred in Business/Marketing/Hospitality/Related field

Tools

POS systems

Scheduling software

Inventory control systems

Job description

icreatives is seeking a hands-on Studio Manager in the United States to lead daily operations and drive commercial performance. You will blend customer service with team leadership, operational discipline, local marketing, and revenue growth on the studio floor.

The ideal candidate has 3–5+ years in a management role, a background in retail or experiential settings, and a business or marketing-oriented education.