Studio Growth & Experience Manager

Stretch Zone - 1091; Summertree (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Job summary

Stretch Zone is seeking a Studio Manager in the United States to lead daily studio operations, drive membership growth, and manage a sales-focused team. You will oversee KPIs, coaching, scheduling, and community partnerships to sustain a welcoming member experience while achieving revenue targets.

You will build a high-performing team, conduct demos, and maintain a results-driven environment with an emphasis on culture, accountability, and continuous improvement.

Qualifications

• 2+ years of management experience, preferably in fitness, wellness, retail, hospitality, or a studio environment.
• Proven track record in sales, membership growth, business development, or revenue generation.
• Strong leadership and team-building skills, with the ability to coach, motivate, and hold employees accountable.
• Experience managing schedules, staffing, and day-to-day operations.
• Understanding of sales performance metrics and KPIs.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Oversee all day-to-day studio operations to ensure a seamless, welcoming, and professional member experience.
• Monitor and manage key performance indicators, including conversion rate, utilization, retention, and sales performance.
• Track daily and weekly sales results and take action to address performance gaps.
• Manage scheduling, payroll, and other administrative studio functions while maintaining staffing levels and accountability.
• Lead the hiring, onboarding, training, scheduling, coaching, and development of sales associates.
• Coach and develop the Sales Associates to help them achieve individual and sales goals.
• Establish clear expectations and foster a culture of accountability, teamwork, and continuous improvement.
• Drive membership sales and ensure revenue and membership growth goals are met.
• Develop and implement local marketing initiatives, events, and partnerships to increase studio awareness and leads.
• Handle member questions, concerns, feedback, and cancellations with professionalism and empathy.
• Create a studio environment where members feel valued and motivated to achieve wellness goals.
• Conduct demos and focus on converting demos into sales with a 40%+ close rate.
• Set daily, weekly, and monthly sales goals and monitor performance.
• Run weekly sales meetings to review performance and coach the sales team.

Skills

Management experience

Sales leadership

Communication

Customer service

Team development

Forecasting/KPIs

Tools

CRM systems

Job description

Stretch Zone is seeking a Studio Manager in the United States to lead daily studio operations, drive membership growth, and manage a sales-focused team. You will oversee KPIs, coaching, scheduling, and community partnerships to sustain a welcoming member experience while achieving revenue targets.

You will build a high-performing team, conduct demos, and maintain a results-driven environment with an emphasis on culture, accountability, and continuous improvement.