Creative Services Lead — Studio Operations & Delivery

Case-Mate; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Case-Mate is seeking a Creative Services Manager to bring structure to our fast-moving creative process while preserving bold, fashion-forward output across photography, video, design, copy, and product imagery.

You will lead a multidisciplinary team, set priorities, manage intake, and ensure on-time delivery across launches, campaigns, and retailer requests, while coaching talent and maintaining brand consistency.

Qualifications

• Seven or more years of experience in creative services, design operations, brand production, or a related field, including at least three years leading creative professionals.
• Experience managing high-volume creative work for consumer products, retail, e-commerce, or another deadline-driven environment.
• Demonstrated ability to manage multiple workstreams, set priorities, allocate resources, and drive projects through final delivery.
• Strong creative judgment with the ability to give clear, useful feedback across design, photography, video, copy, and product imagery.
• Working knowledge of Adobe Creative Cloud and the production requirements for digital, print, retail, and e-commerce assets.
• Experience with project-management or creative-operations platforms and disciplined use of schedules, status tracking, and approval workflows.
• Clear communication, sound judgment, and the confidence to resolve competing priorities with senior stakeholders.
• Bachelor's degree in graphic design, marketing, communications, or a related discipline preferred; equivalent experience will be considered.

Responsibilities

• Own creative intake, prioritization, resource planning, scheduling, and delivery across a high-volume pipeline of launches, campaigns, retailer requests, e-commerce content, sales materials, and internal projects.
• Translate briefs and business priorities into clear scopes, assignments, milestones, owners, and approval paths.
• Maintain visibility into team capacity, workload, risks, and deadlines; surface conflicts early and recommend practical tradeoffs when demand exceeds available resources.
• Lead, coach, and develop a multidisciplinary creative team spanning photography and video, graphic design, copywriting, product imagery, and sales and tradeshow creative.
• Set clear performance expectations, provide timely feedback, and hold team members accountable for quality, accuracy, responsiveness, and follow-through.
• Review work for brand consistency, technical accuracy, audience fit, and readiness before it moves to final approval or distribution.
• Partner with Marketing, Product Development, Sales, E-commerce, and other stakeholders to clarify needs, manage revisions, and keep work moving without unnecessary rework.
• Build and improve creative workflows, templates, file standards, approval practices, and project-management routines that increase speed and reduce missed details.
• Coordinate outside freelancers, agencies, and production partners as needed, including scopes, timelines, feedback, and deliverable quality.
• Protect the integrity and organization of creative assets by reinforcing naming conventions, version control, usage rights, and archival standards.
• Use workload and delivery data to identify bottlenecks, recurring delays, and opportunities to improve team performance.
• Stay close enough to the work to provide informed creative direction and step into hands-on execution when an urgent or high-priority need requires it.

Skills

Creative leadership

Project management

Stakeholder communication

Process optimization

Team coaching

Brand compliance

Prioritization

Problem solving

Education

Bachelor's degree in graphic design, marketing, communications

Tools

Adobe Creative Cloud

PM platforms

Job description

Case-Mate is seeking a Creative Services Manager to bring structure to our fast-moving creative process while preserving bold, fashion-forward output across photography, video, design, copy, and product imagery.

You will lead a multidisciplinary team, set priorities, manage intake, and ensure on-time delivery across launches, campaigns, and retailer requests, while coaching talent and maintaining brand consistency.