Studio Experience Lead — Sales, Members & Operations

JETSET Pilates®; Mason (OH); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Employee discounts

Complimentary classes

Discounted classes

Training & development

Growth opportunities

Job summary

JETSET Pilates seeks a Studio Lead to drive sales, engage clients, and support daily operations in a fast-paced boutique studio. You will greet clients, nurture relationships, and guide them toward memberships and packages that align with their goals. This role blends hospitality leadership with studio advocacy.

You will collaborate with management to meet membership, retention, and revenue targets while ensuring a five-star client experience across every touchpoint.

Qualifications

• Previous customer service or front desk experience preferred.
• Strong communication and interpersonal skills.
• Passion for health and wellness.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Build genuine relationships to understand member goals and recommend memberships or packages.
• Convey the value of the JETSET experience and convert inquiries to memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and community events.

Skills

Customer service

Sales

Communication

Relationship-building

Front desk

Tools

CRM systems

Booking software

Job description

JETSET Pilates seeks a Studio Lead to drive sales, engage clients, and support daily operations in a fast-paced boutique studio. You will greet clients, nurture relationships, and guide them toward memberships and packages that align with their goals. This role blends hospitality leadership with studio advocacy.

You will collaborate with management to meet membership, retention, and revenue targets while ensuring a five-star client experience across every touchpoint.