Studio Experience Leader - Hospitality & Growth

SoulCycle Inc.; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

SoulCycle is seeking a Studio Manager in Boston to lead and grow the studio, ensuring exceptional hospitality and a thriving team culture. You will manage daily operations, develop business plans, and drive rider acquisition while upholding SoulCycle standards and brand values.

You’ll partner with instructors and the local community, coach staff, oversee onboarding, and optimize profitability with a focus on guest experience and team development.

Qualifications

• Superior customer service and hospitality skills.
• Highly organized with ability to prioritize multiple tasks and deadlines.
• Strong communication with team, clients, and senior management.
• Must be able to work flexible/non-traditional hours including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand is required.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your team loves to come to work
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Build and foster relationships in your studio, with your instructors and local community
• Acknowledge your teams wins and show gratitude
• Develop holistic business plans that encompass ridership and retail goals
• Analyze and manage studio profit and loss statements
• Identify and execute opportunities with corporate partnerships and community impact
• Ensure that all company-wide initiatives are executed in your studio
• Develop and execute new rider acquisition and retention plans alongside marketing partner
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Provide in the moment feedback and coaching to your team when necessary
• Oversee the onboarding, training and development of all new ASMs and part-time hires
• Continuously identify and develop high potential employees
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Be open to, embrace and manage change within your studio and your team
• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situations

Skills

Customer service

Hospitality

Communication

Time management

Team leadership

Job description

SoulCycle is seeking a Studio Manager in Boston to lead and grow the studio, ensuring exceptional hospitality and a thriving team culture. You will manage daily operations, develop business plans, and drive rider acquisition while upholding SoulCycle standards and brand values.

You’ll partner with instructors and the local community, coach staff, oversee onboarding, and optimize profitability with a focus on guest experience and team development.