Studio Experience Lead: Hospitality & Ops

SoulCycle Inc.; Boston (MA); On-site; USD 50,000 - 53,000; Full time

Job summary

SoulCycle Inc. is seeking an Assistant Studio Manager to lead daily studio operations, manage the team, and support growth.

The role requires a passion for the SoulCycle culture and brand, strong interpersonal skills, and the ability to solve problems creatively while maintaining exceptional hospitality for riders and staff. The individual will be responsible for ensuring seamless studio operations, managing schedules, and upholding company standards in all processes, with flexibility for

Qualifications

• Must have superior customer service and hospitality skills.
• Must be highly organized with the ability to prioritize multiple tasks and meet deadlines.
• Strong ability to communicate clearly with team members, clients, and management.

Responsibilities

• Foster the SoulCycle community and culture in your studio.
• Set the weather in your studio so your studio team loves to come to work.
• Build and foster relationships with instructors and local community.
• Proactively identify and address conflicts within your studio.
• Provide in the moment support to rider requests.
• Be a hospitality champion and uphold high hospitality standards.

Skills

Superior customer service

Hospitality

Highly organized

Clear communication

Flexible hours

Job description

SoulCycle Inc. is seeking an Assistant Studio Manager to lead daily studio operations, manage the team, and support growth.

The role requires a passion for the SoulCycle culture and brand, strong interpersonal skills, and the ability to solve problems creatively while maintaining exceptional hospitality for riders and staff. The individual will be responsible for ensuring seamless studio operations, managing schedules, and upholding company standards in all processes, with flexibility for