Studio Experience & People Leader

Equinox; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

SoulCycle is seeking a Studio Manager in Boston to lead a high-performing studio team and drive growth. The ideal candidate blends SoulCycle culture with strong business sense, operational rigor, and a passion for hospitality.

You will oversee hiring, training, and development, manage P&L, and partner with marketing to recruit riders while delivering exceptional guest experiences. This role demands flexibility, leadership, and a commitment to community values.

Qualifications

• Superior customer service and hospitality skills.
• Highly organized with the ability to prioritize multiple tasks.
• Strong communication with team, clients, and senior management.
• Must be able to work flexible/non-traditional hours including weekends and some holidays.
• Personal passion for fitness and SoulCycle brand is required.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio.
• Set the weather in your studio so your team loves to come to work.
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values.
• Build and foster relationships in your studio, with your instructors and local community.
• Acknowledge your teams wins and show gratitude.
• Develop holistic business plans that encompass ridership and retail goals.
• Analyze and manage studio profit and loss statements.
• Identify and execute opportunities with corporate partnerships and community impact.
• Ensure that all company-wide initiatives are executed in your studio.
• Develop and execute new rider acquisition and retention plans alongside marketing partner.

Skills

Interpersonal Savvy

Business Acumen

Team Leadership

Learning on the Fly

Creative Problem Solving

Customer Service Excellence

Hospitality Excellence

Job description

SoulCycle is seeking a Studio Manager in Boston to lead a high-performing studio team and drive growth. The ideal candidate blends SoulCycle culture with strong business sense, operational rigor, and a passion for hospitality.

You will oversee hiring, training, and development, manage P&L, and partner with marketing to recruit riders while delivering exceptional guest experiences. This role demands flexibility, leadership, and a commitment to community values.