Studio Manager - Hospitality & Growth Leader

SoulCycle; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Job summary

SoulCycle is seeking a Studio Manager in the Washington, D.C. area to lead studio operations, elevate hospitality standards, and drive revenue through rider acquisition and partnerships.

You will coach a diverse team, manage P&L, and ensure company initiatives are executed at the studio level. The role requires exceptional customer service, strong organizational skills, and the ability to work flexible hours, including weekends and some holidays.

Qualifications

• Must have superior customer service and hospitality skills.
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines.
• Strong ability to communicate clearly with team members, clients, and senior management.
• Must be able to work flexible/non-traditional hours including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand is required.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio.
• Set the weather in your studio so your team loves to come to work.
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values.
• Develop holistic business plans that encompass ridership and retail goals.
• Analyze and manage studio profit and loss statements.
• Identify and execute opportunities with corporate partnerships and community impact.
• Ensure that all company-wide initiatives are executed in your studio.
• Develop and execute new rider acquisition and retention plans alongside marketing partner.
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity.
• Provide in the moment feedback and coaching to your team when necessary.
• Oversee the onboarding, training and development of all new ASMs and part-time hires.
• Continuously identify and develop high potential employees.
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met.
• Be an expert on studio specific and company-wide operational procedures and policies.
• Seamlessly transition yourself, team, and studio to new ways of working and processes.
• Be open to, embrace and manage change within your studio and your team.
• Confidently manage conflict in high pressure situations.
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation.
• Proactively identify and address difficult situations.

Skills

Interpersonal Savvy

Business Acumen

Building Effective Teams

Learning on the Fly

Creative Problem Solving

Superior Customer Service

Job description

SoulCycle is seeking a Studio Manager in the Washington, D.C. area to lead studio operations, elevate hospitality standards, and drive revenue through rider acquisition and partnerships.

You will coach a diverse team, manage P&L, and ensure company initiatives are executed at the studio level. The role requires exceptional customer service, strong organizational skills, and the ability to work flexible hours, including weekends and some holidays.