Studio Operations Lead — Hospitality & Community

SoulCycle Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

SoulCycle Inc. is seeking an Assistant Studio Manager to oversee daily studio operations and lead the studio team in delivering the SoulCycle experience. You will champion hospitality, coordinate schedules, and drive both rider satisfaction and team engagement.

The role requires interpersonal savvy, strong organizational skills, and a commitment to SoulCycle’s community values. This position is based in the United States and emphasizes flexible hours and weekend availability.

Qualifications

• Must have superior customer service and hospitality skills.
• Must be highly organized with the ability to prioritize multiple tasks and meet deadline.
• Strong ability to communicate clearly with team members, clients, and management.
• Must be able to work flexible/non-traditional hours including weekends.
• All employees are expected to be available to work peak holiday shifts.
• Personal passion for fitness and/or the SoulCycle brand is required.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your studio team loves to come to work
• Build and foster relationships in your studio, with your instructors and local community
• Proactively identify and address conflicts within your studio
• Acknowledge your studio team’s wins and show gratitude
• Be open to, embrace and manage change within your studio and your studio team
• Provide in the moment support to your team to ensure that all rider requests are addressed
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Confidently manage conflict in high pressure situations
• Develop meaningful relationships and connections with your studio’s riders
• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Develop and maintain schedules to ensure that all operating processes are completed
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Set priorities to ensure all deadlines are met
• Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
• Be future oriented with a strong ability to plan for projects
• Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
• Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
• Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
• Develop a holistic retail sales plan that encompasses your studio’s retail goals
• Work alongside the retail team to identify opportunities to grow your studio’s retail business

Skills

Customer service

Organization

Communication

Flexible hours

Holiday shifts

Fitness passion

Job description

SoulCycle Inc. is seeking an Assistant Studio Manager to oversee daily studio operations and lead the studio team in delivering the SoulCycle experience. You will champion hospitality, coordinate schedules, and drive both rider satisfaction and team engagement.

The role requires interpersonal savvy, strong organizational skills, and a commitment to SoulCycle’s community values. This position is based in the United States and emphasizes flexible hours and weekend availability.