Studio Manager: People, Performance & Hospitality

SoulCycle Inc.; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Job summary

SoulCycle Inc. is seeking a Studio Manager to lead their studio and team, driving growth and delivering exceptional hospitality. The role requires strong business sense, problem solving, and the ability to model SoulCycle values.

You will own the health and success of your studio and partner with instructors and the community to deliver the SoulCycle experience. The ideal candidate embodies integrity, confidence, and a bias for action, with flexibility for non-traditional hours and a passion for

Qualifications

• Superior customer service and hospitality skills.
• Highly organized with the ability to prioritize multiple tasks with tight deadlines.
• Strong ability to communicate clearly with team members, clients, and senior management.
• Must be able to work flexible/non-traditional hours including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand is required.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio.
• Set the weather in your studio so your team loves to come to work.
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values.
• Develop holistic business plans that encompass ridership and retail goals.
• Analyze and manage studio profit and loss statements.
• Identify and execute opportunities with corporate partnerships and community impact.
• Ensure that all company-wide initiatives are executed in your studio.
• Develop and execute new rider acquisition and retention plans alongside marketing partner.
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity.
• Provide in the moment feedback and coaching to your team when necessary.
• Oversee the onboarding, training and development of all new ASMs and part-time hires.
• Continuously identify and develop high potential employees.
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met.

Skills

Customer service

Hospitality

Communication

Time management

Team leadership

Job description

SoulCycle Inc. is seeking a Studio Manager to lead their studio and team, driving growth and delivering exceptional hospitality. The role requires strong business sense, problem solving, and the ability to model SoulCycle values.

You will own the health and success of your studio and partner with instructors and the community to deliver the SoulCycle experience. The ideal candidate embodies integrity, confidence, and a bias for action, with flexibility for non-traditional hours and a passion for