Studio Experience Lead - Front Desk & Sales

JETSET Pilates®; Edwardsville (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead in Edwardsville, IL to welcome clients, assist instructors, and support front desk operations. You will answer phones, respond to emails, process sales, and maintain a clean, organized lobby while upholding our standards of service.

You will greet clients, guide inquiries, recruit new members, and handle retail transactions in person, online, or by phone. Shifts include mornings, evenings, and some weekends to keep the studio running smoothly.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Job description

JETSET Pilates is seeking a Studio Lead in Edwardsville, IL to welcome clients, assist instructors, and support front desk operations. You will answer phones, respond to emails, process sales, and maintain a clean, organized lobby while upholding our standards of service.

You will greet clients, guide inquiries, recruit new members, and handle retail transactions in person, online, or by phone. Shifts include mornings, evenings, and some weekends to keep the studio running smoothly.