Studio Concierge & Sales Lead

JETSET Pilates®; Forest Acres (SC); On-site; USD 36,000 - 46,000; Full time

Job summary

JETSET Pilates® seeks a Studio Lead to provide outstanding client service, answer phones, respond to emails, and process sales while supporting instructors and keeping a welcoming front desk. The role emphasizes accurate retail transactions, clean spaces, and a friendly, professional atmosphere for all guests.

Studio Leads will greet clients, check them in, retain members, and stay informed on policies and pricing. Morning, evening, and weekend shifts are required to cover studio operations.

Qualifications

• Front desk duties and client service responsibilities.
• Greet and check-in clients professionally.
• Sell memberships and class packages; process sales.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Job description

JETSET Pilates® seeks a Studio Lead to provide outstanding client service, answer phones, respond to emails, and process sales while supporting instructors and keeping a welcoming front desk. The role emphasizes accurate retail transactions, clean spaces, and a friendly, professional atmosphere for all guests.

Studio Leads will greet clients, check them in, retain members, and stay informed on policies and pricing. Morning, evening, and weekend shifts are required to cover studio operations.