Studio Lead - Edwardsville

JETSET Pilates; Edwardsville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads in Edwardsville, IL to deliver exceptional client service and support instructors. You will answer phones, respond to emails, process sales, and maintain a warm, organized front desk environment.

This role requires morning, evening, and weekend shifts to accommodate class schedules. As a Studio Lead, you will recruit and retain clients, greet them professionally, and upsell memberships and class packages in person, online, or over the phone.

Qualifications

• Provide the highest level of customer service to all clients and visitors.
• Sell memberships and class packages in-person, online, and over the phone.
• Assist in greeting, check-in, and ensuring a welcoming environment.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Answer phones, field questions, and respond to emails in line with Standards of Service.
• Maintain a clean front desk and lobby area; assist with opening & closing duties.

Skills

Customer service

Sales

Communication

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.