Boutique Studio Lead: Service, Sales & Front Desk

JETSET Pilates®; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JETSET Pilates is looking for Studio Leads to deliver exceptional client service and support instructors at the front desk. You will handle phones, emails, and sales, helping to recruit and retain clients while maintaining a welcoming environment.

The role requires greeting clients, checking them in, answering questions, and processing memberships. You will work with the General Manager to drive sales and keep the studio organized and compliant with all policies.

Qualifications

• Experience in retail or front-desk customer service.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Skills

Customer service

Sales skills

Front desk

AXLE CRM

Tools

AXLE CRM

Job description

JETSET Pilates is looking for Studio Leads to deliver exceptional client service and support instructors at the front desk. You will handle phones, emails, and sales, helping to recruit and retain clients while maintaining a welcoming environment.

The role requires greeting clients, checking them in, answering questions, and processing memberships. You will work with the General Manager to drive sales and keep the studio organized and compliant with all policies.