Studio Front Desk & Membership Lead

JETSET Pilates®; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

JETSET Pilates® is seeking Studio Leads to deliver exceptional client service, assist instructors, and handle front desk operations. Responsibilities include answering phones, responding to emails, processing sales, and maintaining a welcoming environment for clients and staff.

Morning, evening, and weekend shifts are required. Studio Leads will greet clients, recruit and retain members, and support openings and closings as needed, while staying up-to-date on policies and pricing to provide

Qualifications

• Customer service experience
• Sales and retail experience preferred
• Strong phone and email communication skills
• Ability to greet and check-in clients professionally
• CRM usage or familiarity beneficial

Responsibilities

• Assist delivering the boutique fitness experience to every client
• Provide high level customer service to clients and visitors
• Greet and check-in clients, thank them upon departure
• Recruit and retain clients, answer questions and resolve issues
• Sell memberships and class packages in-person, online, and by phone
• Facilitate new sales with GM/Owner-Operator using the CRM system (AXLE)
• Maintain a clean, organized studio and lobby
• Process retail sales and restock inventory as needed

Tools

AXLE CRM

Job description

JETSET Pilates® is seeking Studio Leads to deliver exceptional client service, assist instructors, and handle front desk operations. Responsibilities include answering phones, responding to emails, processing sales, and maintaining a welcoming environment for clients and staff.

Morning, evening, and weekend shifts are required. Studio Leads will greet clients, recruit and retain members, and support openings and closings as needed, while staying up-to-date on policies and pricing to provide