Studio Experience Associate | Luxury EV Brand Ambassador

Lucid Motors USA, Inc.; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

Paid Holidays

Paid Sick Leave

401(k) Retirement Plan

Equity Program

Cash Incentives

Job summary

Lucid Motors is seeking Studio Associates to deliver exceptional, personalized customer interactions in our studio. You will greet guests, demonstrate Lucid products, assess needs, and guide them through the early Lucid journey.

A successful candidate will be an excellent communicator, comfortable in a fast-paced retail environment, and eager to learn about electric vehicles. The role includes test drives, lead capture, CRM engagement, and collaboration with the studio team.

Qualifications

• Completed, or working towards, Bachelor’s degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape.
• Comfortable operating in ambiguous retail environment.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus.
• Flexible availability including extended holiday mall hours, holidays and weekends.
• Valid driver’s license with no suspensions within the past year.

Responsibilities

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid.
• Welcome guests in an engaging, courteous and sincere manner.
• Demonstrate excitement and create intrigue about Lucid products.
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement.
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid.
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction.
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey.
• Manage and overcome customer challenges in a cordial and calm manner.
• Ensure all studio assets are presentable and consistent with the Lucid brand image.
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions.
• Remain available for ad-hoc activities to improve studio operations and customer experiences.
• Support local marketing initiatives and events to build brand awareness.
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors.
• Assist with daily operations as needed.

Skills

People skills

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Lucid Motors is seeking Studio Associates to deliver exceptional, personalized customer interactions in our studio. You will greet guests, demonstrate Lucid products, assess needs, and guide them through the early Lucid journey.

A successful candidate will be an excellent communicator, comfortable in a fast-paced retail environment, and eager to learn about electric vehicles. The role includes test drives, lead capture, CRM engagement, and collaboration with the studio team.